Returns Policy

We want you to be completely satisfied with your purchase from chefgearshop.com. If for any reason you are not happy with your order, we offer a straightforward returns process to make things right.

Returning Your Items

If you wish to return an item, please ensure it is unused, in its original condition, and includes all original packaging and tags. You have 30 days from the date of delivery to initiate a return.

To start your return, please visit our returns portal at https://www.chefgearshop.com. There, you can print your return label and find full instructions tailored to your order. Please note that return shipping costs are the responsibility of the customer unless the item is faulty or was sent in error by us.

Faulty or Incorrect Items

In the rare case that you receive a damaged, defective, or incorrect item, please contact our customer support team as soon as possible. We will arrange for a free return and either issue a replacement or refund, depending on your preference and availability.

Please inspect your order upon arrival. If you notice any issues, notify us within 7 days so we can resolve the matter promptly.

Refunds and Exchanges

Once we receive your returned item and confirm it meets our return conditions, we will process your refund or exchange. Refunds are issued to the original payment method and may take up to 10 business days to appear on your statement, depending on your financial institution.

Please note that personalized or custom-made items cannot be returned unless they arrive damaged or defective.

Final Sale Items

Certain items marked as final sale cannot be returned or exchanged. This includes clearance items and special promotional products. Please review product descriptions carefully before purchasing.

Need Help?

For any questions about our returns policy or to get support with your return, please visit our Help Center or reach out through the contact form on our website. Our team is here to assist you every step of the way.

Thank you for choosing chefgearshop.com – your trusted source for high-quality chef wear and kitchen essentials.