Frequently Asked Questions (FAQ)
1. What is chefgearshop.com?
chefgearshop.com is a premier destination for high-quality kitchen tools, chef apparel, and essential culinary equipment. Born from the legacy of Sous Chef, we’ve evolved into a more comprehensive platform offering professional-grade products for chefs, home cooks, and food service professionals.
2. What happened to Sous Chef?
Sous Chef has officially merged with chefgearshop.com. While the name has changed, our commitment to quality, service, and culinary excellence remains the same. All products, order history, and customer support are now managed through chefgearshop.com.
3. Can I still access my old Sous Chef account?
Yes. Existing Sous Chef customer accounts have been migrated to chefgearshop.com. You can log in using your previous credentials. If you experience any issues, use the “Forgot Password” feature to reset your details.
4. Where can I shop now?
All products are now available at https://chefgearshop.com. This is our official website, where you’ll find an expanded product range, improved navigation, and a smoother checkout experience.
5. Are my previous orders still available?
Yes. Your order history from Sous Chef has been transferred to your chefgearshop.com account. You can view past purchases, re-order favorites, and track deliveries all in one place.
6. Do you offer the same products as before?
Absolutely. We continue to offer all the beloved items from the Sous Chef collection, plus new additions to enhance your kitchen experience. From knives and cookware to chef jackets and accessories, we’ve got you covered.
7. Has customer service changed?
Our customer care standards remain unchanged. Our support team is still dedicated to helping you with orders, product advice, and any questions you may have. Reach out via the contact form on our website for prompt assistance.
8. Do you ship internationally?
Yes, chefgearshop.com offers international shipping to many countries. Shipping rates and delivery times vary by location and are calculated at checkout based on your destination.
9. What payment methods do you accept?
We accept major credit cards including Visa, Mastercard, American Express, and Discover. We also support secure payment through PayPal and other trusted digital wallets.
10. What is your return policy?
We offer a 30-day return policy on most items. Products must be unused, in original packaging, and accompanied by proof of purchase. Please visit our Returns & Exchanges page on https://chefgearshop.com for full details and to initiate a return.
11. Are your products sustainable and ethically sourced?
Yes. We are committed to sustainability and ethical sourcing. We partner with brands that prioritize eco-friendly materials, fair labor practices, and long-term durability to reduce environmental impact.
12. How can I stay updated on new arrivals and promotions?
Sign up for our newsletter on https://chefgearshop.com to receive updates on new products, exclusive offers, and chef tips. You can unsubscribe at any time.
13. Do you offer wholesale or bulk ordering?
Yes. We provide special pricing and support for restaurants, culinary schools, and businesses needing bulk orders. Visit our Wholesale Inquiry page to submit your request and a team member will contact you.
14. Can I track my order?
Yes. Once your order ships, you’ll receive a confirmation email with a tracking number. You can use this to monitor your delivery status in real time through our website.
15. Is my personal information secure?
Absolutely. We use industry-standard encryption and data protection protocols to safeguard your personal and payment information. Your privacy and security are our top priorities.
For any additional questions, visit https://chefgearshop.com or contact our support team through the website’s help center.